Return Eligibility

To be eligible for a return, your item must meet the following criteria:

• Returned within 30 calendar days from the date of delivery.
• Item must be unused, unwashed, and in the same condition that you received it.
• Must be in the original packaging (including mug boxes, protective foam, and product tags).
• Proof of purchase (order number or email confirmation) is required.

Damaged, Defective, or Broken Goods

Due to the fragile nature of ceramic mugs and cookware, items can occasionally suffer damage during shipping. If your package arrives broken or damaged, please do not worry.

Contact us within 48 hours of delivery at service@globefastltd.com with:

• Your Order Number
• Clear photos or a brief video of the damaged item and original outer box

Once verified, we will dispatch a free replacement unit or issue a full refund immediately without requiring you to return the broken glass/ceramics.

How to Initiate a Return

Return Shipping Fees

For standard returns (e.g., change of mind, wrong size ordered), customers are responsible for paying the return shipping costs. Shipping costs are non-refundable.

For items that arrive damaged, defective, or incorrect, Hearthside Goods will cover all return shipping or replacement fees.

Non-Returnable Items

Certain types of items cannot be returned for safety and hygienic reasons:

• Gift cards or promotional coupons.
• Items marked as "Final Sale" or clearance merchandise.
• Used kitchen aprons or cookware showing signs of food preparation or washing.

Refund Processing

Once your return is received and inspected at our warehouse, we will send you an email notifying you that we have received your returned item.

If approved, your refund will be processed immediately, and a credit will automatically be applied to your original method of payment within 3 – 5 business days.